fbpx

Frequently Asked Questions

View Q&A for vendors’ Frequently Asked Questions

We accept vendors on a “rolling” basis. Once a category is filled, we don’t accept additional vendors for that category.

Certain categories such as jewelry, skincare & candles tend to fill up very quickly.

Acceptances generally start going out 60 to 120 days before each market. To find out where we are in the process of accepting vendors for a particular market — please check our application status page.

Given the high volume of applications we receive, we do not respond to every individual application, and we only contact approved vendors.

If you skip questions in the application (especially regarding where/how your products are made) or do not include enough info for us to evaluate if you’re a fit for the market — we will be unable to process your application.  If you apply within 60 days of a market — you should hear back from us within a week if you’re accepted. But again, we only contact approved vendors.

We only guarantee spaces once payment is received.

Even for “accepted” vendors, we do not hold spaces without payment.
(i.e. if you don’t pay within 72 hours after we accept you to a market, we may offer the space to another qualified vendor.)

We do not charge vendors a fee to fill out an application.

Vendors only make payments after they are accepted to a market.

Even for “approved’ vendors, spaces are not guaranteed until payment is received.

We do not hold or reserve spaces without payment.
(i.e. if you don’t pay within 72 hours after we accept you to the market, we may offer the space to another qualified vendor.)

We accept payments from our website(s) via direct links that we email to you. Once a vendor is approved, we email that vendor a link to a secure payment page that exists only on our website(s).

For most markets, you can reserve a space with a non-refundable deposit of $100 if the market is more than 60 days out.

Full payment is due 60 days before each market unless otherwise specified. For status updates,  check here.

All deposits are non-refundable.

We view deposits as a “firm commitment” to participate in a given market.
* Deposits are time consuming for us to administer, which is why many market producers do not offer them.
* We offer deposits so our vendors can plan ahead, budget & manage cash flow.
* Full payment (including 2nd payment) is required at least 60 days before each market.

If we have to follow-up with a vendor regarding late payment, they both risk forfeiting their space (if their 2nd payment is not made on time), and we may choose not to offer them the Deposit option in the future.
All payments are non-refundable and your space is not assignable.

If there is a cancellation: (1) By INV: If a cancellation of the Event by INV is necessary due to unforeseen circumstances, acts of a third party, or other circumstances which (in INV’s sole judgment) may compromise the safety of Event participants, then the Event will not be rescheduled and there will be no refunds to Vendor.

(2) By Vendor: If Vendor cancels its participation at least 30 days prior to the Event, then INV will seek to find an appropriate replacement vendor – if a replacement vendor is found INV will refund 50% of the full fee paid or due.  All deposits are non refundable. INV cannot offer full refunds, due to the administrative work associated with preparation of the event. See full terms & conditions here.
All vendors are responsible for collecting and remitting sales taxes to the State of Illinois.

Naperville Artisan Market – State of Illinois IDOR Sales Tax Forms for each market are available online – click here.

We operate curated “Artisan” markets (i.e. a worker in a skilled trade, especially one that involves making things by hand).

We are looking for brands that fit our “Artisan Market” theme. From time to time, we may accept a very limited number of non-artisan “sponsors” at each market to allow us keep our fees lower for local artisans.

We do not accept independent consulting companies, buy-sell boutiques, or mass produced products.

Yes.  All vendors participating in our outdoor markets need to bring their own 10′ x 10′ commercial-grade white tent – along with at least 160 lbs. of weights (at least 40 lbs. per tent leg) to secure their tent for the safety of shoppers and fellow vendors alike.
 
We do not rent tents.  It’s more economical for vendors to buy/bring their own tent.
 

What are your tent requirements?

  • 10′ x 10′ Commercial-Grade White Tent
  • Minimum of 160 lbs. (40 lbs. per leg) of weights
  • Must have 4 solid tent walls available for use if it rains.
  • Canopy must be attached to weights and secured to frame.
  • Read this tent & weights primer on buying and installing commercial grade tents & required weights.
If you’re an outdoor event newbie, we  recommend you bring a 10′ x 10′ white tent that comes with a roller-bag to expedite transport from curbside to your space. 
Yes.  You will not be allowed to vend without proper tent weights securing your tent.
 
We require at least 160 lbs. of tent weights (at least 40 lbs. per tent leg). 
If moderate winds are expected (15-20 MPH or higher), we recommend at least 200 lbs. (50 lbs. per tent leg)
 
Your safety, and that of your fellow vendors and shoppers, is always one of our highest priorities.  It takes a community where everyone follows the rules to ensure public safety when vending and shopping outdoors.

* Load-in Times: Saturday 7:00 AM – 9:00 AM (1st day of 2-day market)

* Market Location: Oakbrook Center – 100 Oakbrook Center Rd., Oak Brook, IL 60523 (just N. of I-88) at the intersection of Rt. 83 and 22nd St.

* Market Hours: Saturday 10:00 AM – 6:00 PM | Sunday 11:00 AM – 6:00 PM (during regular mall store hours)

Late opening & early closure is not permitted.

In the weeks leading up to the market, we email vendors more specific info regarding the upcoming market, including parking, load-in locations, paid porter services, etc.

A few days before the market (typically no later than Thursday evening), we email vendor participants a Market Plan with their space assignment.

If you have any special requests, please let us know ASAP. We do our best to accommodate special requests; however, we do not guarantee any specific space locations at any of our markets.

* Vendor Load-in & Long-Term Parking:
After you load-in from 1 of 3 temporary vendor load-in areas, please proceed to the outer ring parking lots closer to Rt. 83.

* Porter Service
For our Oak Brook, Naperville and North Shore markets, if you need an extra hand getting your tent & product to your space, we will be offering porter services for $25 for up to 15 minutes of unloading time. This MUST be ordered in advance, so we can staff appropriately – no later than 1 week before the market.

Porter Service – Oak Brook
This is a “dolly in” market. if you are not ordering our paid Porter Service, we recommend you bring your own Dolly or Hand Truck, as ours are typically in use by our Porters. 

At this market, most spaces are within 300 feet of our short-term, curbside load-in zones.

If you need an extra hand getting your tent & product to your space, we offer paid porter services for $25 for up to 15 minutes of unloading time.

Porter services MUST be ordered in advance, so we can staff appropriately – no later than 1 week before the market.

No, we do not rent tents & weights.

It is typically more cost-effective for Vendors to buy and re-use their own weights.

No.  Since Oak Brook is a 2-day market, we do not permit vendors to open for 1 day only.

Vendors must vend both days from Sat 10am-6pm and Sun 11am-6pm, in line with the shopping center’s requirements.

Late openings and early closures are not permitted.

Long-Term Parking at Oakbrook Center is in the Outer Lot (not the Inner Lot)

See the Vendor Parking Map at Oakbrook Center.

Parking is free. However, close-in parking in the “inner ring” parking lot is for Shoppers only.

Oakbrook Center expressly prohibits their employees and Oak Brook Artisan Market vendors and staff members from parking in the inner parking lot. 

Vendors who park in inner ring parking lots during market hours (Sat 10am-6pm, Sun 11am-6pm) will not be invited back.

If you park your vehicle in the parking lot closest to the shopping center, you are only hurting your own & your fellow vendors’ sales. (i.e. Don’t be that person.)

Food Vendors:

  • All foods must be made from a commercial, permitted space.
  • Temporary Food Permit from DuPage County is REQUIRED if you are handling open food (TCS or non-TCS) or selling packaged, TCS foods-such as ice cream.
  • A permit is NOT required to sell closed food products that don’t require refrigeration. (e.g. chips, prepackaged candy).  However, if you are handling food product (ie. your are preparing samples or handling food onsite), you likely need a DuPage County food permit.

Each vendor handling open food would need to submit an application electronically and pay the permit fee(s) directly to the DuPage County Health Department using the links below.

https://www.dupagehealth.org/temporary-food-service

https://eco.dupagehealth.org/Login#/

For specific questions  related to your individual circumstances — please contact:

Carrie Rannaoja at the DuPage County Health Department

Email: crannaoj@dupagehealth.org

Phone: (630) 221-6113

Liquor Vendors:
1 oz. samples of liquor are allowed with appropriate licence(s) from the Village of Oak Brook. Link to Liquor Licence Application

With appropriate licensing, you may also sell closed bottles of wine, beer or spirits (for the purpose of the consumer taking home).

However, no wine, beer or spirits can be sold for immediate consumption.

Yes.  You may leave your tent and merchandise overnight, provided:

  1. Your tent is properly weighted with at least 160 lbs. of tent weights (at least 40 lbs. per ten leg).
  2. If higher winds are expected overnight on Saturday night into Sunday morning, we recommend you lower your tent a notch or two.
  3. You must have 4 white tent side walls to help protect your merchandise from overnight weather – and so anyone in the general market area can’t easily view what’s inside.
  4. The mall has overnight security in general and lots of security cameras, but keep in mind they won’t be stationed outside your tent.

Nearly all vendors leave their tents in place overnight between Sat & Sun, and many do store at least some of their merchandise overnight inside their tent behind closed white tent walls.

We are not responsible for any lost or stolen items.  Anything you leave in your tent space is at your own risk.

The Oak Brook Artisan Market is located on & around the Village Green / Lawn area of Oakbrook Center in 3 primary areas:

  1. On & around the Village Green / Lawn (near Crate & Barrel, and east of the center’s central fountiain & Macy’s).
  2. The wing east of Starbucks Coffee (on the way to The District Food Hall, Nordstrom & AMC) near Alo, Vuori, Pottery Barn Kids/Teens, West Elm, White House Black Market, Arc’teryx, Hollister…and more.
  3. South of the Apple Store, near Zara, Abercrombie & Fitch, and Arhaus.

See the Attached Map